Refund Policy

When a subscription can be refunded or exchanged.

Updated 4 August 2020
  1. Refunds can only be issued if the subscription has not been activated or used for technical reasons, and its within the first 3 days of purchasing the subscription.
  2. Subscriptions can only ever be exchanged for subscriptions of the equal or lower value when you made a mistake at the time of purchase and have not yet activated the service.
  3. Subscriptions cannot be upgraded/downgraded to other subscriptions of any value.
Need a refund or an exchange? Open a ticket with your transaction id.