How long for mods to reply

i pmed mods but no reply and i have setings so i can recive messages, how long does it take normaly for mods to replay on pm, do i need to do it again or just wait few more Days? i payed lifetime cs go and need help to get access to it,

Pm Zim. he will be able to help you with getting access. he will need your payment info in the message.